Introducing our debt collection team

Alex Hilton-Baird

Managing Director

alex@hiltonbaird.co.uk

023 8070 6984

As CEO of the Hilton-Baird Group and as Managing Director of Hilton-Baird Collection Services, Alex continues to play an integral role in the success of the companies he built from a standing start. His expertise within the debt recovery arena is unrivalled and his knowledge and passion for the values of the company ensures that an increasing number of businesses and funders source Hilton-Baird’s assistance with their debt collection needs.

Alan Baird

Managing Director

alan@hiltonbaird.co.uk

023 8070 6982

As a founder and Managing Director of Hilton-Baird Collection Services, Alan brings a great deal of experience to the company having assisted businesses from a wide range of sectors with their debt collection requirements. He is widely recognised as one of the most experienced and knowledgeable industry specialists and has become a key contact for many businesses as a source of guidance over the past few years.

Ian Tramaseur

Director

ian.tramaseur@hiltonbaird.co.uk

023 8070 6638

Ian provides outstanding operational expertise to the company and wider Hilton-Baird Group to ensure our clients are benefiting from the best service possible. Whilst managing the business’s day-to-day activity, he has been instrumental in developing and launching both our collections system and Client Zone, which provides 24/7 updates to our clients on the status of their debts. He is also qualified to Certified Forensic Investigation Practitioner standard.

Nicola Cheshire

Collections Manager

nicky.cheshire@hiltonbaird.co.uk

023 8070 6981

Nicola possesses unrivalled expertise in commercial debt collection, in particular forensic examination, and is fluent with most accounting packages. She is tenacious and thorough in her approach, ensuring that she delivers the best result for the client every time.

Claire

Claire

Collections Team Leader

023 8070 7392

Claire’s credit control and debt collection experience includes a total of seven years at Lloyds Bank Commercial Finance and Santander, where she managed large client portfolios and ran successful collections teams. She divides her time at Hilton-Baird overseeing and ensuring the efficiency of the collections team with managing some of our most complex instructions.

Peter

Senior Collections Advisor

023 8070 7397

Peter has an extensive background in commercial debt collection, having managed a team focusing on recovery within the technology sector, and brings legal experience to the team from his time with a well-recognised legal firm. There, he managed both commercial and personal debt litigation and also has previous experience within the sub-prime personal debt recovery sector. With exceptional negotiation skills supported by a high level of professionalism, Peter has become a key member of our collections team and was awarded the title Commercial Collector of the Year 2012 by Credit Today magazine.

Charles

Senior Collections Advisor

023 8070 7392

Charles joined Hilton-Baird Collection Services with a broad experience in the telecoms industry, where he managed large, time-critical projects as a Project Engineer. Charles brings with him strong communications and negotiations skills, as well as advanced problem-solving abilities that are essential in finding innovative debt collection solutions. With an eye for detail and a persistent approach, Charles delivers consistently exceptional results for clients.

Lynda

Collections Advisor

023 8070 7392

Lynda is experienced in debt collection and credit control. Having previously worked in many different industry sectors, she most recently spent five years with Zurich Insurance as a Senior Credit Controller. Lynda draws on this experience in her role, where she excels at maximising the recovery value for our clients.

Paula

Collections Advisor

023 8070 7392

Paula’s credit control experience goes back almost 20 years and spans a variety of industries, including recruitment, real estate and the import sector. She has an excellent knowledge and track record of resolving challenging circumstances to deliver excellent results for our clients.

Mike

Collections Advisor

023 8070 7392

Mike has close to a decade’s experience in the debt collection arena, which serves him well in his day-to-day role working on the ledgers of our SME clients. Mike joined us from an Insolvency Practitioner, where he was tasked with recovering directors’ personal guarantees, and he has previously worked at Winchester County Council and HM Revenue & Customs, where he honed his consumer debt recovery experience. With strong communication skills he has achieved excellent results since joining the company.

Luke

Collections Advisor

023 8070 7392

Luke also possesses vast experience in debt collection, having spent six years working in credit control and debt recovery for a consumer finance company prior to joining Hilton-Baird. Luke has a strong eye for detail and works extensively on our outsourced telephone debt verification programs.

Natasha

Natasha

Collections Advisor

023 8070 7392

Natasha is an experienced credit controller, having spent nine years in the accounts department at Southampton City College where she acted as the dedicated point of contact for bad debt and sales invoices. This experience combined with her enthusiasm and approachability makes her a natural credit controller, and she has excelled in her time at Hilton-Baird working on the ledgers of our confidential credit control clients.

Gary

Gary

Collections Advisor

023 8070 7392

Gary has a wide range of relevant debt recovery and credit control experience across the public and private sector, which extends to tracing, insolvency and business rates recoveries. From ensuring payments are received within terms by undertaking daily contact with customers to resolving disputes – and even presenting cases in the courts – his background means he is ideally placed to assist with our clients’ diverse debt collection requirements.

Susan

Susan

Verifications Advisor

023 8070 7392

Susan provides an efficient and effective telephone debt verification service. Combining excellent interpersonal skills with proven experience in the financial services industry, Susan joined us from a leading finance provider after more than 10 years of service.

Afaj

Collections Consultant

023 8112 0070

Afaj possesses multi-sector experience, including work across the print, recruitment, telecoms and manufacturing industries. Throughout this experience he has learned about the challenges different business face when collecting their invoices and now utilises this information in his role assisting SMEs, acting as the first point of contact to establish our clients’ requirements.

John

Collections Consultant

023 8112 0002

John has over 30 years’ experience within the collections industry including roles in credit control, litigation and debt purchase. His vast knowledge allows him to understand the complexities and concerns that SMEs face when collecting outstanding monies, utilising his skills to help our SME clients find a way forward with their debt collection challenges.

Marc

SME Coordinator

023 8070 7392

Marc is an experienced collector having started his career with HSBC, where he provided banking services to the high net worth client portfolio, and subsequently gained specialist recovery experience with HM Revenue & Customs. His impeccable customer service skills and extensive understanding of the recovery process makes him well placed to support the team in ensuring the specific requirements of our SME clients are fulfilled.

Aliesha

Office Administrator

023 8070 7392

Aliesha has several years' experience in administration support and combines very strong organisational skills with a positive and friendly approach to underpin the efficiency of the team. Working accurately and efficiently Aliesha ensures our collections advisors are equipped with all the information required to obtain the best result for our clients.

Pauline

Office Administrator

023 8070 7392

Pauline has been with the Hilton-Baird Group for over a decade and is responsible for monitoring the company’s recovery activity, involving a wide range of reconciliation duties to ensure the accuracy of the information presented to our clients. With an exceptional eye for detail, Pauline ensures the team has the appropriate information for their cases, enabling the collections team to concentrate on getting results.

Simon

Office Administrator

023 8070 7392

Simon underpins the work of the collections team by loading new ledgers and instructions onto our collections system, giving the advisors maximum time on the phones to recover money on behalf of our clients. He also plays an integral role when clients ask us to take legal action against their customers, issuing Money Claims, taking enforcement action when required and conducting searches as part of our debtor tracing service.

Helen Tramaseur

Marketing Manager

helen.tramaseur@hiltonbaird.co.uk

023 8070 6637

With extensive experience within the asset based finance sector and possessing a degree in European Business Studies and a post graduate diploma in marketing, Helen has successfully co-ordinated the Hilton-Baird Group’s marketing strategy since joining the company in 2006. Overseeing the communication of key messages to all stakeholders via a wide range of channels, Helen is focused on increasing awareness of the services provided by the companies within the group to assist SMEs, corporates and asset based lenders with their varied needs.

Jamie Weeden

Marketing Communications Manager

jamie.weeden@hiltonbaird.co.uk

023 8070 6637

Possessing a degree in Journalism, Jamie has supported the Hilton-Baird Group of companies across all aspects of marketing since joining the company in 2007. Working closely with the Marketing Manager, Jamie oversees the day-to-day running of the Group’s marketing channels and ensures the company’s communication is on brand and to a professional standard.

Teri Frecknall

Group Marketing Executive

teri.frecknall@hiltonbaird.co.uk

023 8070 6637

Teri joined Hilton-Baird in 2014 with a first class Journalism degree from Kingston University. A digital and social media expert, Teri’s eye for design and strength with the written word allows her to produce informative and engaging collateral to introduce how Hilton-Baird can assist its clients whilst differentiating us as a market-leading debt collection agency.