Collections Manager | Southampton, Hampshire

Reports to: Operations Director
Salary: Negotiable, depending on experience
Hours: Full Time – 9.00am to 5.30pm, Monday to Friday
Based: Southampton, Hampshire

Purpose of role

The primary responsibility of a Collections Manager is the effective day-to-day management of a team of Collections Advisors and Verifications Advisors, ensuring our range of award-winning debt collection services are delivered to the highest levels of quality and efficiency.

In addition to effectively managing the team’s workloads and meeting personal and team targets – providing operational support, direction and training throughout – the Collections Manager will manage a portfolio of instructions across some of the company’s key collections and verifications products.

Key responsibilities

Role within the management system

This is an operational role within the collections team of Hilton-Baird Collection Services and the role reports directly to the Operations Director.

Person specification

Education and experience

The candidate will be well educated and preferably hold business or accountancy-based professional qualifications, though this is not essential. The candidate should be educated to GCSE standard or above.

The candidate will also have sound knowledge of most of our areas of expertise: Insolvency, Invoice Discounting / Factoring, Corporate & SME Debt Recovery, Early Arrears Collections, Credit Control & Verifications, preferably with a focus on Invoice Discounting. Ideally, although not essential, the candidate will have at least 10 years’ experience in the Invoice Finance / ABL sector.

Good knowledge from a hands-on collections and/or recoveries background is essential.

Desired skills

What we offer

About Hilton-Baird Collection Services

Established in 2001, Hilton-Baird Collection Services is an award-winning and FCA-regulated commercial debt collection agency which provides confidential credit control and outsourced debt recovery solutions to businesses, lenders and Insolvency Practitioners. Based in Southampton and two-time winners of the Third Party Debt Collection Team of the Year award at the CICM British Credit Awards, the company is a family-run business and part of the wider Hilton-Baird Group, which employs more than 70 staff.

How to apply

To apply for this position please email, attaching your CV and covering letter, stating clearly which role you are interested in.