Collections Advisor | Remote / Hybrid working from Southampton office
Reports to: Collections Manager
Hours: Full Time – 9.00am to 5.30pm, Monday to Friday
Based: Hybrid working (Office is in Southampton, Hampshire)
Purpose of role
We’re looking for Collections Advisors to join our growing team. Working across all areas of our product portfolio, the Collections Advisor will be responsible for recovering money on behalf of our valued SME, corporate, lender and insolvency clients in the most timely, compliant and efficient manner. They will also be responsible for meeting personal and team targets and ensuring that the highest levels of quality and professionalism are always maintained.
Key responsibilities
- Take ownership and be responsible for a portfolio of live, current and overdue debit balance customer accounts, making 50-80 calls per day
- Obtain payment, resolve queries/disputes and, where appropriate, agree payment plans in a timely and satisfactory manner
- Manage own workload and prioritise work to meet business targets and team KPIs
- Liaise with clients and provide updates on customer accounts
- Maintain quality and professionalism whilst accurately controlling ledgers
- Through day-to-day activity, make recommendations to departmental processes to ensure that debtors and Bank customers are processed through the collections process as smoothly as possible
- Perform against targets individually whilst contributing to the overall productivity of the team
- Facilitate and record escalations and issues outside the standard processes to the Collections Manager
- Any duty you may be asked to perform as part of a special project
Role within the management system
This is an operational role within the collections team of Hilton-Baird Collection Services and the role reports directly to the Collections Manager, working alongside a positive and energetic team of Collections Advisors.
Person specification
Education and experience
- Educated to GCSE standard or above and preferably hold business or accountancy-based professional qualifications
- The candidate will display a sound knowledge of all aspects of credit control and have experience gained from previous collections and/or credit control roles. Whilst not essential, experience of legal collections would be preferred
Desired skills
- Excellent communication and active listening skills
- Able to communicate in a professional and articulate manner
- High level of attention to detail
- Computer proficiency – Word, Excel, Outlook and Sage or a similar accounts system
- Proven team player with excellent interpersonal skills
- Able to work on their own initiative and as part of a team
- Hard working, punctual and reliable
- Able to work under pressure and to set timescales
- Self-motivated, adaptable, flexible, dynamic and ambitious
- Able to demonstrate a willingness to learn and develop
What we offer
- Motivated, fast-paced and dynamic working environment
- Hybrid working
- Ongoing training and personal development
- Opportunities to develop your skills and enhance your career within or alongside our parent company, FRP
- Access to professional and industry-recognised qualifications
- Regular team social events
- Competitive salary and discretionary profit and performance-related bonus scheme after 12 months’ service
- Core benefits include Life Assurance, holiday buy/sell scheme, annual flu vaccination and Employee Assistance Programme
- Flexible benefits scheme, including private medical insurance
- Enrolment onto company’s pension scheme after 3 months’ service
- 25 days’ holiday (excluding bank holidays)
About Hilton-Baird Collection Services
Established in 2001, Hilton-Baird Collection Services is an award-winning and FCA-regulated commercial debt collection agency which provides confidential credit control and outsourced debt recovery solutions to businesses, lenders and Insolvency Practitioners. Based in Southampton, Hampshire, Hilton-Baird is part of FRP, a leading national business advisory firm with 33 offices and more than 800 team members, including 108 Partners, across the UK and overseas.
How to apply
To apply for this position please email jocelyn.duffield@hiltonbaird.co.uk, attaching your CV and covering letter, stating clearly which role you are interested in.
