Outsourced Credit Control | Our Confidential Service

Outsourced credit control services

Effective and efficient credit control is critical to the success of any business, reducing the wait for payment and improving cash flow. However, not all businesses have the time, resource or expertise to dedicate to successful credit management.

Hilton-Baird’s confidential credit control service will assume the responsibility for this vital function, allowing you to spend your time focusing on your business, safe in the knowledge that your credit management is in the hands of experts.

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Benefits of outsourced credit control

Regain the time to focus on core activity and growing your business
Get paid sooner and improve your cash flow
Plan ahead and budget more accurately
Avoid the costs associated with recruiting, training and retaining employees
Reduce need for additional funding, saving you money on borrowing fees
Peace of mind that your credit control is in the hands of the experts
Preserve customer relationships
Access to advice and guidance on the occasions an invoice becomes overdue

What does our credit control service involve?

Pre-due date verification calls or emails to confirm receipt of invoices, determine expected payment dates and pick up on any disputes
A series of confidential credit control calls, emails and letters for due balances
Monitoring of lapsed verified payment dates with follow-up phone calls
Escalation to nominated client contact for query and dispute resolution
Further communication where necessary to secure payment
Escalation to issue Letter Before Action
Ongoing visibility of our performance through in-depth reporting, our secure Client Zone portal and a dedicated credit controller and account manager
Trial periods available

Is outsourced credit control right for my business?

Choosing to outsource your credit control can be a big step, but with multi-sector experience in interacting with customers of all sizes, we make the process as straightforward as possible by tailoring a service offering that is right for your business.

To find out more about our outsourced credit control service, please call 0800 9774848 or email collections@hiltonbaird.co.uk detailing your requirements.

Increasingly, chasing payment was taking up more and more of our time and money. Having sought the help of Hilton-Baird Collection Services we were impressed by their techniques. To other SMEs experiencing the same problems, we would encourage them to seek professional assistance rather than consume precious business resource.

Erika Meager, Finance Director, Ship-Elec Ltd