Introducing our debt collection team

Alex Hilton-Baird

Managing Director

alex@hiltonbaird.co.uk

023 8070 6984

As CEO of the Hilton-Baird Group and as Managing Director of Hilton-Baird Collection Services, Alex continues to play an integral role in the success of the companies he built from a standing start. His expertise within the debt recovery arena is unrivalled and his knowledge and passion for the values of the company ensures that an increasing number of businesses and funders source Hilton-Baird’s assistance with their debt collection needs.

Alan Baird

Director

alan@hiltonbaird.co.uk

023 8070 6982

As a founder and Director of Hilton-Baird Collection Services, Alan brings a great deal of experience to the company having assisted businesses from a wide range of sectors with their debt collection requirements. He is widely recognised as one of the most experienced and knowledgeable industry specialists and has become a key contact for many businesses as a source of guidance over the past few years.

Ian Tramaseur

Director

ian.tramaseur@hiltonbaird.co.uk

023 8070 6638

Ian provides outstanding operational expertise to the company and wider Hilton-Baird Group to ensure our clients are benefiting from the best service possible. Whilst managing the business’s day-to-day activity, he has been instrumental in developing and launching both our collections system and Client Zone, which provides 24/7 updates to our clients on the status of their debts. He is also qualified to Certified Forensic Investigation Practitioner standard.

Victoria Herd

Victoria Herd FCICM (Grad)

Director

victoria.herd@hiltonbaird.co.uk

07864 607147

A Fellow and Advisory & Executive Board member of the Chartered Institute of Credit Management, Victoria provides expert receivables management support to our corporate and banking clients. In addition to a decade leading credit departments at businesses across sectors including FMCG, construction and manufacturing, Victoria has also spent six years at Deloitte, where she worked closely with their clients to optimise their receivables management functions to help boost their working capital.

Jocelyn Duffield

Jocelyn Duffield

Collections Manager

jocelyn.duffield@hiltonbaird.co.uk

023 8112 0001

Jocelyn has an extensive background in the asset based finance sector, having held a number of leadership, relationship management and risk positions at Lloyds TSB Commercial Finance, Bibby Financial Services and Sonovate prior to joining Hilton-Baird. Having been in the industry for over 20 years, Jocelyn has particular expertise in invoice and trade finance and manages the day-to-day running of our collections team on behalf of our ABL and insolvency clients.

Richard Ffitch

Collections Manager

richard.ffitch@hiltonbaird.co.uk

02381 120068

Richard possesses a wealth of debt recovery experience, including 10 years at Barclays, where amongst other duties he was responsible for managing the recovery process including outsourcing the recovery to debt collection agencies such as Hilton-Baird, liaising with insolvency practitioners and other advisors, as well as managing legal actions. Richard oversees our collections activity on behalf of our SME, corporate and credit control clients.

Marc

Corporate & Legal Manager

023 8070 7392

With his impeccable customer service skills and extensive understanding of the legal recovery process, as Corporate & Legal Manager Marc is responsible for managing our SME and corporate client accounts as well as our legal collections and enforcement processes. In his previous role as SME Co-Ordinator, which he fulfilled since 2011, Marc was instrumental in the launch and ongoing management of our debt collection services to our SME and corporate clients. Prior to joining Hilton-Baird, Marc gained valuable debt collection experience in roles at HSBC and HM Revenue & Customs.

Luke

Verifications Team Leader

023 8070 7392

Luke has been at the core of our outsourced debt verification service to lenders and advisers since joining Hilton-Baird in 2015. As Verifications Team Leader, he combines his time completing our larger, more complex debt verification instructions with providing operational, training and administrative support to our Verifications Advisors. Prior to joining Hilton-Baird, Luke spent six years working in credit control and debt recovery for a consumer finance company.

Chloe - Collections Advisor for Hilton-Baird Collection Services

Chloe

Collections Advisor

023 8070 7392

Chloe works within our asset-based lending collections team and is highly motivated and enthusiastic. She possesses strong communication skills honed during her time in varied customer service roles. In her last position, she ensured timely collection of invoices through effective and efficient credit control processes. Chloe is tenacious and meticulous which makes her ideally suited to maximise recoveries on behalf of our ABL clients.

Danni - Collections Advisor

Danielle

Collections Advisor

023 8070 7392

Danielle's experience in receivables management and collections, gained from her previous role in receivables management in New Zealand, enables her to excel in providing our services to our asset-based finance clients. Since joining as Collections Advisor in 2019, Danielle has proved an invaluable part of Hilton-Baird’s ABL team, largely due to her excellent communication and customer services skills, gleaned during her time within public sector customer service roles over many years.

Emilia - Collections Advisor

Emilia

Collections Advisor

023 8070 7392

Emilia has a strong background in both credit control and customer services, meaning she is ideally suited to providing exceptional service and results for clients in the asset-based finance arena. She is fluent in both French and Russian, ensuring we can maximise recoveries overseas for our clients. Emilia’s master’s degree in Information and Communication, coupled with her professional and determined work ethic, means she excels at recovering money for our clients even in challenging circumstances.

Jenny

Jenny

Collections Advisor

023 8070 7392

Jenny has worked across a variety of different sectors, giving her an excellent understanding of the challenges facing different businesses when it comes to paying invoices on time. From lettings agencies and recruitment to working at a town council, Jenny’s experience coupled with her positive and confident demeanour has led to her delivering excellent results for our clients.

Kelly - Collections Advisor for Hilton-Baird Collection Services

Kelly

Collections Advisor

023 8070 7392

Kelly has an extensive background in credit, gained through her experience of working in collections roles for in excess of 20 years, most recently with a motor finance provider. She is motivated by her passion and enthusiasm for getting results for clients and applies her expertise in the credit arena to this end. Kelly’s understanding of the challenges businesses face in getting paid underpins her success in providing the best service for our SME and corporate clients.

Kiah - Collections Advisor

Kiah

Collections Advisor

023 8070 7392

Kiah is motivated and dedicated with strong communication skills, and she strives to get results for our SME clients. She has a solid background in collections, having previously held positions within debt recovery and financial services businesses. Kiah excels at query resolution, and is tenacious in her approach, to maximise collections on behalf of our SME and corporate clients.

Lynda

Collections Advisor

023 8070 7392

Lynda is experienced in debt collection and credit control. Having previously worked in many different industry sectors, she most recently spent five years with Zurich Insurance as a Senior Credit Controller. Lynda draws on this experience in her role, where she excels at maximising the recovery value for our clients.

Mike

Collections Advisor

023 8070 7392

Mike has close to a decade’s experience in the debt collection arena, which serves him well in his day-to-day role working on the ledgers of our SME clients. Mike joined us from an Insolvency Practitioner, where he was tasked with recovering directors’ personal guarantees, and he has previously worked at Winchester County Council and HM Revenue & Customs, where he honed his consumer debt recovery experience. With strong communication skills he has achieved excellent results since joining the company.

Paula

Collections Advisor

023 8070 7392

Paula’s credit control experience goes back almost 20 years and spans a variety of industries, including recruitment, real estate and the import sector. She has an excellent knowledge and track record of resolving challenging circumstances to deliver excellent results for our clients.

Perri - Collections Advisor for Hilton-Baird Collection Services

Perri

Collections Advisor

023 8070 7392

Perri has 30 years’ experience in credit control, having worked with blue chip companies in South Africa. Her wide knowledge gained through experience in administration, sales and finance, across many sectors, means she has a thorough understanding of how to get the best result for our clients. Perri headed up a collections team for a Logistics business for 8 years so has an in-depth understanding of this sector in particular. She is integral to the team which supports our SME, corporate and credit control clients, and is compassionate, yet firm which is crucial in getting the most for our clients.

Tom

Collections Advisor

023 8070 7392

Tom is part of our team providing award-winning services to our SME, corporate and credit control clients, helping them to recover aged and disputed balances. Previous roles as an Accounts Payable Officer and Credit Controller at a city council and hospitality provider respectively has given him good experience of the debt collection arena, roles in which he has been responsible for managing the collection of outstanding debt and resolving customer queries and disputes.

Tracy

Tracy

Collections Advisor

023 8070 7392

Tracy has close to 30 years’ experience in credit control, including 26 years at Lloyds Bank Commercial Finance where she was most recently delivering the sales ledger management service on behalf of their factoring clients. With additional expertise in verifications and having been responsible for large client portfolios, Tracy brings a wealth of experience to our range of services to asset based lending companies.

Kelly - Verifications Advisor

Kelly

Verifications Advisor

023 8070 7392

Kelly is a key member of our verifications team, who provide an invaluable service to our ABL clients in protecting their lending position. Her previous role working as a credit controller for Hampshire County Council means she has a solid understanding of all aspects of credit management. Her efficient, knowledgeable and dedicated approach enables her to excel in the provision of accurate ledger profiling for our clients.

Aliesha

Aliesha Davies

Operations Co-Ordinator

aliesha.davies@hiltonbaird.co.uk

023 8070 7392

Combining very strong organisational skills with a positive and friendly approach, Aliesha was promoted to the role of Operations Co-Ordinator in 2018 in recognition of the outstanding job she has done as Office Administrator since joining Hilton-Baird in 2012. In addition to providing administrative support across the company, which includes provisioning and onboarding instructions from our funder clients, Aliesha is responsible for much of the reporting, query management, invoicing and credit control.

Kate Avery

Kate Avery

Operations Co-Ordinator

kate.avery@hiltonbaird.co.uk

023 8070 7392

Kate provides vital operational, HR and compliance support, enabling our collections team to meet the highest standards in all their activity. With over a decade’s administrative experience, she has additionally spent five years working in customer services and collections.

Midia - Operations Coordinator

Midia

Operations Co-Ordinator

023 8070 7392

Midia provides invaluable support to the Hilton-Baird Collection Services team and the wider Group with all their administrative needs, ensuring that we maintain our award-winning service levels for our clients. Midia’s exceptional organisational and communication skills were gained in various administrative support roles, latterly in her time working for an Asset Finance business. Fluent in multiple languages, Midia excels in supporting the team with interactions with overseas debtors.

Jacinth

Jacinth

Office Administrator

023 8070 7392

Jay underpins the work of our collections team aided by her outstanding communication and organisational skills, honed in past roles in the British Army and as a Customer Services Agent for Swissport. By providing vital administrative support across the business, our team of Collections Advisors are equipped to maximise their time on the phones recovering payment on behalf of our clients.

John

Collections Consultant

023 8112 0002

John has over 30 years’ experience within the collections industry including roles in credit control, litigation and debt purchase. His vast knowledge allows him to understand the complexities and concerns that SMEs face when collecting outstanding monies, utilising his skills to help our SME clients find a way forward with their debt collection challenges.

Helen Tramaseur

Marketing Manager

helen.tramaseur@hiltonbaird.co.uk

023 8070 6637

With extensive experience within the asset based finance sector and possessing a degree in European Business Studies and a post graduate diploma in marketing, Helen has successfully co-ordinated the Hilton-Baird Group’s marketing strategy since joining the company in 2006. Overseeing the communication of key messages to all stakeholders via a wide range of channels, Helen is focused on increasing awareness of the services provided by the companies within the group to assist SMEs, corporates and asset based lenders with their varied needs.

Jamie Weeden

Marketing Communications Manager

jamie.weeden@hiltonbaird.co.uk

023 8070 6637

Possessing a degree in Journalism, Jamie has supported the Hilton-Baird Group of companies across all aspects of marketing since joining the company in 2007. Working closely with the Marketing Manager, Jamie oversees the day-to-day running of the Group’s marketing channels and ensures the company’s communication is on brand and to a professional standard.

Teri Frecknall

Content Editor

teri.frecknall@hiltonbaird.co.uk

023 8070 6637

Teri joined Hilton-Baird in 2014 with a first class Journalism degree from Kingston University. A digital and social media expert, Teri’s eye for design and strength with the written word allows her to produce informative and engaging collateral to introduce how Hilton-Baird can assist its clients whilst differentiating us as a market-leading debt collection agency.