Introducing our debt collection team

Alex Hilton-Baird

Managing Director

alex@hiltonbaird.co.uk

023 8070 6984

As CEO of the Hilton-Baird Group and as Managing Director of Hilton-Baird Collection Services, Alex continues to play an integral role in the success of the companies he built from a standing start. His expertise within the debt recovery arena is unrivalled and his knowledge and passion for the values of the company ensures that an increasing number of businesses and funders source Hilton-Baird’s assistance with their debt collection needs.

Alan Baird

Managing Director

alan@hiltonbaird.co.uk

023 8070 6982

As a founder and Managing Director of Hilton-Baird Collection Services, Alan brings a great deal of experience to the company having assisted businesses from a wide range of sectors with their debt collection requirements. He is widely recognised as one of the most experienced and knowledgeable industry specialists and has become a key contact for many businesses as a source of guidance over the past few years.

Ian Tramaseur

Director

ian.tramaseur@hiltonbaird.co.uk

023 8070 6638

Ian provides outstanding operational expertise to the company and wider Hilton-Baird Group to ensure our clients are benefiting from the best service possible. Whilst managing the business’s day-to-day activity, he has been instrumental in developing and launching both our collections system and Client Zone, which provides 24/7 updates to our clients on the status of their debts. He is also qualified to Certified Forensic Investigation Practitioner standard.

Victoria Herd

Victoria Herd FCICM (Grad)

Director

victoria.herd@hiltonbaird.co.uk

07864 607147

A Fellow and Advisory & Executive Board member of the Chartered Institute of Credit Management, Victoria provides expert receivables management support to our corporate and banking clients. In addition to a decade leading credit departments at businesses across sectors including FMCG, construction and manufacturing, Victoria has also spent six years at Deloitte, where she worked closely with their clients to optimise their receivables management functions to help boost their working capital.

Nicola Cheshire

Collections Manager

nicky.cheshire@hiltonbaird.co.uk

023 8070 6981

Nicola possesses unrivalled expertise in commercial debt collection, in particular forensic examination, and is fluent with most accounting packages. She is tenacious and thorough in her approach, ensuring that she delivers the best result for the client every time.

Richard Ffitch

Collections Manager

richard.ffitch@hiltonbaird.co.uk

02381 120068

Richard possesses a wealth of invoice and asset finance debt recovery experience gained during his 10 years at Barclays, where amongst other duties he was responsible for managing the recovery process including outsourcing the recovery to debt collection agencies such as Hilton-Baird, liaising with insolvency practitioners and other advisors, as well as managing legal actions. Working alongside Nicola Cheshire, Richard oversees our collections activity on behalf of our lender and advisor clients.

Charles

Senior Collections Advisor

023 8070 7392

Charles joined Hilton-Baird Collection Services with a broad experience in the telecoms industry, where he managed large, time-critical projects as a Project Engineer. Charles brings with him strong communications and negotiations skills, as well as advanced problem-solving abilities that are essential in finding innovative debt collection solutions. With an eye for detail and a persistent approach, Charles delivers consistently exceptional results for clients.

Peter

Senior Collections Advisor

023 8070 7397

Peter has an extensive background in commercial debt collection, having managed a team focusing on recovery within the technology sector, and brings legal experience to the team from his time with a well-recognised legal firm. There, he managed both commercial and personal debt litigation and also has previous experience within the sub-prime personal debt recovery sector. With exceptional negotiation skills supported by a high level of professionalism, Peter has become a key member of our collections team and was awarded the title Commercial Collector of the Year 2012 by Credit Today magazine.

Jenny

Jenny

Collections Advisor

023 8070 7392

Jenny has worked across a variety of different sectors, giving her an excellent understanding of the challenges facing different businesses when it comes to paying invoices on time. From lettings agencies and recruitment firms to working at a town council, Jenny’s experience coupled with her positive and confident demeanour has led to her delivering excellent results for our clients.

Joshua

Josh

Collections Advisor

023 8070 7392

Prior to joining Hilton-Baird Collection Services, Josh had been working as a Collections Account Manager at a consumer loans provider, collecting outstanding payments from customers who had fallen into arrears and setting up suitable repayment plans. The role involved managing difficult conversations with customers and gave him plenty of experience regarding how to adjust his approach accordingly to deliver a positive outcome for all stakeholders.

Lynda

Collections Advisor

023 8070 7392

Lynda is experienced in debt collection and credit control. Having previously worked in many different industry sectors, she most recently spent five years with Zurich Insurance as a Senior Credit Controller. Lynda draws on this experience in her role, where she excels at maximising the recovery value for our clients.

Michelle

Michelle

Collections Advisor

023 8070 7392

Michelle has more than 20 years’ experience in credit control, with past roles seeing her managing the credit function for a £30 million turnover company and spending 13 years as Credit Manager at an engineering company. In addition to recovering payments from customers in those roles, she has also been responsible for implementing new credit control procedures that have successfully reduced debtor days.

Mike

Collections Advisor

023 8070 7392

Mike has close to a decade’s experience in the debt collection arena, which serves him well in his day-to-day role working on the ledgers of our SME clients. Mike joined us from an Insolvency Practitioner, where he was tasked with recovering directors’ personal guarantees, and he has previously worked at Winchester County Council and HM Revenue & Customs, where he honed his consumer debt recovery experience. With strong communication skills he has achieved excellent results since joining the company.

Paula

Collections Advisor

023 8070 7392

Paula’s credit control experience goes back almost 20 years and spans a variety of industries, including recruitment, real estate and the import sector. She has an excellent knowledge and track record of resolving challenging circumstances to deliver excellent results for our clients.

Pollyana

Pollyana

Collections Advisor

023 8070 7392

Pollyana joined Hilton-Baird Collection Services with more than five years’ experience of working in credit control and accounts. Whilst additionally possessing experience of the legal collections process, she is well practised in recovering outstanding payments from customers, assisting with queries and working with customers to obtain payment.

Sapphire

Sapphire

Collections Advisor

023 8070 7392

With a strong background in customer services, Sapphire has worked at organisations in the retail, banking and insurance sectors. From handling sensitive information to dealing with difficult customers, much of her experience is highly relevant to her role as a Collections Advisor, which sees her recovering aged and disputed debt on behalf of our clients.

Marc

Corporate & Legal Manager

023 8070 7392

With his impeccable customer service skills and extensive understanding of the legal recovery process, as Corporate & Legal Manager Marc is responsible for managing our SME and corporate client accounts as well as our legal collections and enforcement processes. In his previous role as SME Co-Ordinator, which he fulfilled since 2011, Marc was instrumental in the launch and ongoing management of our debt collection services to our SME and corporate clients. Prior to joining Hilton-Baird, Marc gained valuable debt collection experience in roles at HSBC and HM Revenue & Customs.

Luke

Verifications Team Leader

023 8070 7392

Luke has been at the core of our outsourced debt verification service to lenders and advisers since joining Hilton-Baird in 2015. As Verifications Team Leader, he combines his time completing our larger, more complex debt verification instructions with providing operational, training and administrative support to our Verifications Advisors. Prior to joining Hilton-Baird, Luke spent six years working in credit control and debt recovery for a consumer finance company.

Susan

Susan

Verifications Advisor

023 8070 7392

Susan provides an efficient and effective telephone debt verification service. Combining excellent interpersonal skills with proven experience in the financial services industry, Susan joined us from a leading finance provider after more than 10 years of service.

Afaj

Collections Consultant

023 8112 0070

Afaj possesses multi-sector experience, including work across the print, recruitment, telecoms and manufacturing industries. Throughout this experience he has learned about the challenges different business face when collecting their invoices and now utilises this information in his role assisting SMEs, acting as the first point of contact to establish our clients’ requirements.

John

Collections Consultant

023 8112 0002

John has over 30 years’ experience within the collections industry including roles in credit control, litigation and debt purchase. His vast knowledge allows him to understand the complexities and concerns that SMEs face when collecting outstanding monies, utilising his skills to help our SME clients find a way forward with their debt collection challenges.

Aliesha Davies

Operations Co-Ordinator

aliesha.davies@hiltonbaird.co.uk

023 8070 7392

Combining very strong organisational skills with a positive and friendly approach, Aliesha was promoted to the role of Operations Co-Ordinator in 2018 in recognition of the outstanding job she has done as Office Administrator since joining Hilton-Baird in 2012. In addition to providing administrative support across the company, which includes provisioning and onboarding instructions from our funder clients, Aliesha is responsible for much of the reporting, query management, invoicing and credit control.

Jacinth

Jacinth

Office Administrator

023 8070 7392

Jay underpins the work of our collections team aided by her outstanding communication and organisational skills, honed in past roles in the British Army and as a Customer Services Agent for Swissport. By providing vital administrative support across the business, our team of Collections Advisors are equipped to maximise their time on the phones recovering payment on behalf of our clients.

Pauline

Office Administrator

023 8070 7392

Pauline has been with the Hilton-Baird Group for over a decade and is responsible for monitoring the company’s recovery activity, involving a wide range of reconciliation duties to ensure the accuracy of the information presented to our clients. With an exceptional eye for detail, Pauline ensures the team has the appropriate information for their cases, enabling the collections team to concentrate on getting results.

Simon

Office Administrator

023 8070 7392

Simon underpins the work of the collections team by loading new ledgers and instructions onto our collections system, giving the advisors maximum time on the phones to recover money on behalf of our clients. He also plays an integral role when clients ask us to take legal action against their customers, issuing Money Claims, taking enforcement action when required and conducting searches as part of our debtor tracing service.

Helen Tramaseur

Marketing Manager

helen.tramaseur@hiltonbaird.co.uk

023 8070 6637

With extensive experience within the asset based finance sector and possessing a degree in European Business Studies and a post graduate diploma in marketing, Helen has successfully co-ordinated the Hilton-Baird Group’s marketing strategy since joining the company in 2006. Overseeing the communication of key messages to all stakeholders via a wide range of channels, Helen is focused on increasing awareness of the services provided by the companies within the group to assist SMEs, corporates and asset based lenders with their varied needs.

Jamie Weeden

Marketing Communications Manager

jamie.weeden@hiltonbaird.co.uk

023 8070 6637

Possessing a degree in Journalism, Jamie has supported the Hilton-Baird Group of companies across all aspects of marketing since joining the company in 2007. Working closely with the Marketing Manager, Jamie oversees the day-to-day running of the Group’s marketing channels and ensures the company’s communication is on brand and to a professional standard.

Teri Frecknall

Group Marketing Executive

teri.frecknall@hiltonbaird.co.uk

023 8070 6637

Teri joined Hilton-Baird in 2014 with a first class Journalism degree from Kingston University. A digital and social media expert, Teri’s eye for design and strength with the written word allows her to produce informative and engaging collateral to introduce how Hilton-Baird can assist its clients whilst differentiating us as a market-leading debt collection agency.