Giving credit where it’s due
Although chartered surveyors and ratings reduction agencies can help companies to secure reductions in their business rates liabilities, the billing process that’s used can often lead to confusion due to the unfamiliar nature of the industry.
Hilton-Baird was instructed by a leading chartered surveyor to help recover an unpaid invoice worth £17,000. The invoice was being contested by the client, who didn’t fully acknowledge the way the charging structure worked once their business rates reduction had been secured.
With the help of the surveyor’s Terms & Conditions – which are so important in any recovery situation – our team was able to succinctly explain to the client how the invoice had been calculated and why they were liable to pay. With a clearer understanding, they had no hesitation in paying the full amount and our client was pleased with the outcome.
The surveyor’s Financial Controller explained: “One of our clients was contesting an invoice for £17,000 having not fully understood the charging structure involved after we successfully secured a reduction to their business rate liabilities.
“What Hilton-Baird achieved was excellent, collecting the full invoice amount in quick fashion after eloquently explaining precisely how the process works.
“It’s a great relief to have an agency as professional and skilful as Hilton-Baird to rely on when our own efforts are proving unsuccessful.”
For more information about how Hilton-Baird can assist with the recovery of unpaid invoices after helping a client to secure a business rates reduction, please download this PDF.
However you’re being affected by late payment, we can help. Contact our award-winning team on 0800 9774848 to find out how, or get a quick quote to find out what we’d charge should we successfully recover your unpaid invoices.