Our client, a UK-based commercial gas and renewable energy supplier, approached Hilton-Baird Collection Services to assist with collecting their aged debt, which initially consisted of approximately 100 cases, and a forward flow of new, overdue cases on a monthly basis.
The client, which supplies energy to UK businesses, had used a debt recovery agency historically but had been unhappy with the service and results received so had taken this function back in-house. However, they were keen to reduce their DSO to enable them to improve cash flow, as well as decreasing the considerable in-house overhead involved in chasing overdue invoices.
These key drivers led to the client outsourcing the recovery of their overdue invoices to Hilton-Baird Collection Services, based upon our expertise in this industry.
Our team of collectors has considerable experience in recovering debt in the utilities sector, particularly on behalf of those trading B2B. Our knowledge of the nuances of the gas and electricity market, with regards to the invoice-to-payment processes, means we are able to quickly understand and effectively manage any disputes, handling the associated exchanges of information required, to get to a satisfactory conclusion. This is often a complex process involving adjustments and resolution negotiations.
We continue to deliver exceptional results for our client, largely based upon the team’s ability to bridge the gap between the client and its customers, which is crucial in retaining customer contracts.
In a highly regulated industry, compliance is key. Hilton-Baird’s team is able to act with authority and sensitivity in a third-party role which assists in preserving customer relationships, whilst getting payment in a timely and effective manner for our client.
If you’re in the utilities sector and would like to explore the value Hilton-Baird can add to your collections efforts, contact our award winning team on 0800 9774848 or request a call back.