Providing a helping hand – iQ Group
The increasing issue of late payment means that, sometimes, a business needs to call upon an outsourced debt collection agency to support their in-house collections activity to recover outstanding debts.
For many businesses, a fully outsourced credit control function is not required but being able to turn to a trusted debt collection agency to provide support and assistance on trickier cases can ensure that debts are successfully collected. This is what our client soon found when they instructed us to collect two debts on behalf of the iQ Group.
Group finance controller, Virginia Ball, first engaged the services of Hilton-Baird Collection Services when a customer had failed to settle three invoices, totalling almost £1,500.
The involvement of a third party debt collection agency added weight to the request for payment and, following the Hilton-Baird team’s hard work, the outstanding balance was quickly settled in full.
Pleased with the results, we were then asked to assist with another outstanding debt for a different company within the group.
The outstanding invoice was worth more than £2,000 and approaching three months old when it was handed over to us. But Hilton-Baird’s consultative yet firm approach gave the customer a final push and ensured the outstanding money was recovered in full within one week of instruction. As well as this, we secured statutory compensation and interest for our client.
Ms Ball said: “Being able to turn to Hilton-Baird for help with our trickier debts has proved to be invaluable.
“It’s showed us that sometimes a third party involvement is all that’s needed to encourage customers to settle their outstanding debts. We are very pleased with how quickly everything was resolved once Hilton-Baird came into the equation.”
If like iQ Group you require some assistance with the trickier debts on your ledger, look no further. Contact our team today to find out how our award-winning services can help you, or get a quick quote to find out what we’d charge should we successfully recover your unpaid invoices.