Strategic payment plan leads to full debt recovery
Background
Our client, Cognisant Consultancy Solutions Ltd, a consultancy firm based in Sussex, provides valuable knowledge and expertise to financial services clients, working to resolve issues in the areas of legal, risk and compliance. Their Managing Director, Satinder Tamber, approached us for assistance with a single debt recovery for their professional services. Despite repeated attempts at recovering the debt, their customer had been delaying payment for several months, providing a series of excuses and false promises to settle the outstanding balance.
The challenge
Cognisant Consultancy Solutions’ customer was continually postponing commitments and failing to follow through on agreed payment dates. The client was understandably frustrated, having invested significant time and effort without any progress. The situation required a firm yet constructive approach that would protect the client’s interests while maintaining professionalism.
The solution
Drawing on our proven strategies for successful debt recovery, we implemented a structured payment plan proposal. This plan was carefully designed to make repayments manageable for the customer, while including a clause for full payment if the plan was not adhered to.
Through persistence and clear communication, the debtor eventually agreed to the terms and began making payments as scheduled. Our team maintained regular communication and monitoring throughout the process to ensure compliance and encourage consistent payments.
The result
Within six weeks of the payment plan being put in place, the client received full repayment – and even an overpayment, which was promptly returned. The outcome demonstrated how a professional, persistent and structured approach can transform a difficult debt situation into a positive result.
“Brilliant service from start to finish. The team guided me through the process, kept me informed every step of the way and were always quick to respond to calls and emails. Their persistence paid off – and the payment plan they proposed helped me recover my money faster than expected.”
Satinder Tamber, Managing Director, Cognisant Consultancy Solutions Ltd
Can we help you?
If you need help recovering a debt, contact us to see how we could help.
- Learn more about our debt recovery services
- Call us on 0800 9774848
- Request a call back at a convenient time
- Or get a quick quote
