Verifications Advisor | Southampton, Hampshire

Reports to: Collections Manager
Salary: £18,000 – £22,000 per annum (Dependent on Experience)
Hours: Full Time – 9.00am to 5.30pm, Monday to Friday
Based: Southampton, Hampshire

Purpose of role

The primary responsibility of a Verifications Advisor is to make ongoing verification telephone calls to debtors on the verification instructions currently being conducted by Hilton-Baird Collection Services, ensuring that any sales ledger balances, queries and disputes are identified in the most timely and efficient manner.

The Verifications Advisor will be responsible for meeting personal and team targets, and ensuring that the highest levels of confidentiality, quality and efficiency are maintained.

Key responsibilities

Role within the management system

This is an operational role within the collections team of Hilton-Baird Collection Services and the role reports directly to the Collections Manager.

Person specification


The candidate will be well educated and preferably hold business or accountancy-based professional qualifications. The candidate should be educated to GCSE standard or above.


The candidate should display a sound knowledge of all aspects of credit control. Good knowledge from a hands-on collections background is preferred but not essential.

Typically, the candidate would have some practical experience within a high volume telephone based environment. Previous roles could include external either telemarketing or credit controlling exposure. Whilst not essential, experience of ledger verification would be preferred.

Desired skills

What we offer

About Hilton-Baird Collection Services

Established in 2001, Hilton-Baird Collection Services is a commercial debt collection agency which provides confidential credit control and outsourced debt recovery solutions to businesses, lenders and Insolvency Practitioners. Based in Southampton, Hampshire, the company is a family-run business and part of the wider Hilton-Baird Group, which employs more than 70 staff.

How to apply

To apply for this position please email, attaching your CV and covering letter, stating clearly which role you are interested in.