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How to choose a credit control agency


If you have decided that outsourcing your credit control function would be beneficial, it is important to consider which agency would be the right fit for your business. Some industries may prefer different levels of control and management, and finding the right fit for you will ensure there are no surprises and everything runs successfully.

So, investing in the right method is crucial to success. If you prefer to stay hands on in your own business, but want a water-tight credit control procedure to eliminate any cash flow issues, read these top tips on how to choose the right agency for you.

1. Recommendations

You may find a friend or trusted business associate has useful advice about who to look up, or avoid in some cases.

2. Research

Take a look at some different agencies’ online presence, such as their website and social media. Are these outlets professional-looking, well maintained and easy to navigate? This says a lot about a company, and how they wish to be represented.

3. Reviews

Testimonials and case studies should be available on their website and/or social media. What successes have they had, or failures, if any?

4. Pricing

Is their pricing system transparent, and how does it compare to other agencies offering a similar service?

5. Transparency

It’s not only their pricing that should be transparent. How do they report on their progress to you? How easily accessible is this information?

6. Call the agency

A reputable agency will appreciate the time taken to pick up the phone and will gladly answer any questions or queries you may have.

7. Do you trust them?

Does the agency listen to your requirements for carefully managed credit control practice so as not to alienate your customers? Will you be able to know exactly what they are communicating?

8. Big isn’t always best

A large, national firm is not necessarily a better fit than a small, local one. It depends on your needs and the agency’s strengths, its reputation and its track record.

9. Accreditations

Is the agency a member of the Credit Services Association, or authorised by the Financial Conduct Authority? Have they won any awards?

We hope you find these pointers useful. However if you would like to find out more about outsourcing your credit control so you don’t have to worry, we will be pleased to take your call on 0800 9774848, or by email at collections@hiltonbaird.co.uk.


Just some of our clients

  • PNC Business Credit
  • Santander Corporate & Commercial
  • Midland Rock
  • Eazipay
  • Construction Recruitment Services
  • Smith & Williamson
  • Leonard Curtis
  • Barclays
  • Custom Glass
  • Royal Bank of Scotland
  • Kreston Reeves
  • Harrisons Business Recovery
  • FRP Advisory
  • Quantuma
  • BNP Paribas
  • Wupwoo
  • SER Contractor
  • Close Brothers Invoice Finance
  • Wote Street People
  • Mazars
  • Leumi ABL
  • Duff & Phelps

Authorised and Regulated by the Financial Conduct Authority

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