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Success Stories

Contact at last

Contact at last – New Guard Coatings

Ben Cooper, Operations Director at New Guard Coatings, gives his account of how Hilton-Baird Collection Services helped after a customer owing more than £3,000 disappeared.

“We’d like to think at New Guard Coatings that we are relativity ‘on top’ of our debtors and therefore don’t run into problematic situations very often.

“However, following the disappearance of one particular customer, who owed us over £3,000, we felt we had nothing to lose in putting the debt collection into the hands of Hilton-Baird after reading about their services online. Usually we’d have just written off this sum as a bad debt.

“From start to finish they were very professional in their help and provided further explanations and advice whenever we requested it; additionally the use of their online portal to keep us up to date with any developments in the case was also very useful. Subsequently they managed to track down one of the directors and have obtained several small payments from him since, whilst implementing an ongoing payment plan as well.

“Additionally, following the success of the above situation, we were about to put another ‘difficult’ customer to Hilton-Baird, but the name alone caused them to pay their entire balance in full.

“We would use Hilton-Baird if difficult circumstances arose again in the future, and would certainly have no hesitation in recommending them either.”

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