Triple success – Crystal Interactive
When one customer is late with payment it’s frustrating but when multiple customers fail to pay on time it can be time consuming and distract a business from their main goals.
So when Crystal Interactive found themselves chasing three outstanding invoices, worth over £11,000, they sought out our debt collection experts to give them time to concentrate on their business.
The first outstanding payment of £2,361.60 was four months overdue but as is often the case, the involvement of a third party debt collection agency added weight to the request for payment, giving the customer the final push to settle its account and the payment was received in full in 13 days.
Also outstanding was a large sum of £5,142.14. After chasing the payment in house for three months Crystal Interactive were fed up of excuses. But Hilton-Baird’s consultative yet firm approach ensured the client’s money was recovered in full in 17 days.
The final outstanding invoice, worth £3,948, was met with several false promises of a cheque being in the post. But our team of debt collection experts know how to tell if an excuse is genuine or not. And with a little added pressure the debt was paid in full in 20 days. As well as this we secured the client statutory late payment interest and compensation on top.
For many businesses, a fully outsourced credit control function is not required but having a trusted debt collection agency to hand to provide support and assistance on trickier cases will ensure the debt is successfully collected.
Crystal Interactive’s Financial Controller, John Phelan, said: “Hilton-Baird worked quickly and efficiently to get back what we were owed giving us time to concentrate on the business rather than chasing outstanding payments.”
“We were so pleased with the result that we have since handed over other outstanding invoices to allow us to concentrate our efforts on taking our business forward.”
If you’re struggling with late payment we may be able to help. Contact our team today to find out how our award-winning services can help you, or get a quick quote to find out what we’d charge should we successfully recover your unpaid invoices.