Payment received just 7 days after instruction
Hilton-Baird Collection Services has successfully recovered £12,153 only seven days after being instructed by a UK brewery.
After their customer had failed to pay an invoice totalling £23,653 on time, our client had agreed for payment to be made in two instalments.
But after the first payment of £11,500 had been received, the customer failed to make the second payment on time, prompting them to contact and engage our debt recovery experts.
Within 24 hours our team had sent a letter to the customer informing them of our involvement in the case and followed that up with a phone call and email.
This action resulted in the customer notifying those responsible within the organisation about the unpaid sum, and a text message being sent to our client the following day reassuring them that payment was being arranged.
Payment of the full £12,153 was received just five days later – a total of seven days after we were formally instructed.
It’s a prime example of the weight a debt collection agency can add to any business’s credit control process, giving otherwise evasive customers the urgency to make payment.