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Success Stories

Pinpointing their location

Pinpointing their location – Staddlestones Nissan

Such are the challenging trading conditions at present that even long-standing customers with a track record of paying on time could be susceptible to falling foul of the economic climate and subsequently delay payment in order to preserve their own cash flow.

Staddlestones Nissan, an Isle of Wight based Nissan car dealership, had one such client who not only missed the payment deadline, but then became difficult to contact.

After growing increasingly frustrated by his customer’s sustained silence, owner David Perkis contacted Hilton-Baird Collection Services having been introduced to our services by one of our existing clients.

The first task was to locate the customer. Several calls and internet searches led our team to the previous owner – who turned out to be the current owner’s brother – giving us a point of contact to begin the collections negotiations.

The collections team therefore explained the situation and the ramifications, and so it was a matter of minutes before we had the current owner on the phone ready and willing to settle the debt in full immediately.

Tracing evasive customers is such an important and oft-required part of the collections process as debtors increasingly hope that, by disappearing, the problem will go away. But this case demonstrates the proficiency that debt collection agencies possess in tracking down these customers in addition to the influence we can have when we make contact and request payment.

Pleased with our service, Staddlestones Nissan has since instructed Hilton-Baird to recover another debt on its behalf.

If your business is finding it hard to track down a customer contact us on 0800 9774848 or collections@hiltonbaird.co.uk to see how we could help. Alternatively get a quick quote to find out what we’d charge should we successfully recover your unpaid invoices.

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