Regaining control
No matter the reasons for a customer delaying payment, there are many occasions where contact from a debt collection agency can markedly speed the process up.
This was the case when we were instructed by an international retail giant regarding two invoices totalling more than £10,000. Despite their best efforts to contact the customer and demand payment, both invoices were still unpaid three months later, prompting them to contact Hilton-Baird Collection Services for assistance.
Our team set about contacting the customer to ascertain the reasons behind the delay and explain their obligations to pay the outstanding sum. Upon speaking to a member of their accounts team, it became apparent that the proprietor was on honeymoon for a fortnight and that payment was unlikely until their return at the earliest.
Yet, less than a week later, an initial £5,000 was received by our client together with a promise for the remainder to follow in another nine days. Sure enough, the full amount was settled as agreed, bringing a successful conclusion to a difficult situation.
If you’re struggling to persuade a customer to pay, we can help. Call us today on 0800 9774848 to find out more about our credentials and success-only pricing.
