Preserving your relationships – Jet Story
Chasing customers for payment when they are in a different country can be challenging, especially when they’re a valued customer that you don’t want to risk losing.
But, with the right debt collection partner, you can successfully recover the payment without damaging relationships.
Jet Story, a Polish private jet airline, was owed almost £30,000.
After trying to recover the payment internally for a year they knew that they needed the help of a debt collection agency based closer to the customer in the UK.
The company, which offers private jet rental services and professional aircraft purchasing consultancy services, was keen to preserve the customer relationship so finding a partner that they could trust was paramount.
And they rightfully chose Hilton-Baird Collection Services. With extensive experience in helping overseas creditors we were confident that we could deliver the right result.
Persistent but polite
Upon contacting the debtor we discovered that whilst they acknowledged the debt and intended to pay, cash flow difficulties meant that they couldn’t make the payment in full at that time.
So, we worked with both parties to agree a payment plan that would satisfy both businesses.
Whilst this started well, further cash flow difficulties meant that the customer soon fell behind on payments.
But, with a persistent and polite approach, we were able to recover the monies in full as well as late payment interest on top.
With our dedicated team doing all of the chasing our client was able to continue working on their business safe in the knowledge that their customer relationship was in safe hands.
Marcin Zaliwski, Project Manager for Jet Story said: “It is very difficult to collect your receivables when you are based in another country.
“It is certainly reasonable to use the help of a collection specialist on site. However, you really need to choose your collection partner carefully if you want to get your money back and keep your client at the same time.
“Hilton-Baird Collection Services have done a fantastic job for us. We have our money back and the client is still happy to continue working with us.”
To see how we could help your business contact us on 0800 9774848 or firstname.lastname@example.org. Alternatively, get a quick quote to find out what we’d charge should we successfully recover your unpaid invoices.