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Our Debt Recovery Process

How do debt collection agencies work?

Depending on which debt collection agency you choose, the debt recovery process they adopt can vary greatly.

While some adopt a hard-line approach and believe the legal route represents the best way to secure payment from customers, others prefer a subtler, pre-legal strategy.

At Hilton-Baird, we are very much advocates of the latter approach. We believe that polite and professional mediation offers the greatest chance of bringing a successful conclusion to often complex cases, additionally enabling us to preserve customer relations and not burn any bridges that the legal route often does.

While we use technology and letters to support our pre-legal collection activity, we firmly believe that we are successful because we spend the maximum amount of time contacting your customers by phone.

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Why do we prefer this approach?

What else should you know about our debt recovery process?

Our debt recovery process has been created and refined based on all our experience, both in terms of the previous cases we have been involved in for our clients and from our team’s past credit control experience.

Using a mixture of phone calls, emails and letters – all with varying levels of impact – we can ensure that the right message is conveyed at the right time to bring the right results for our clients.

And having worked for clients across a wide range of sectors, we are able to tailor our approach accordingly and guide you through the legal process if that’s the route in which you would like to proceed.

To find out more about how we could help, call us on 0800 9774848 or email collections@hiltonbaird.co.uk.

“Hilton-Baird exceeded our expectations. I’m not sure how they did it as we weren’t sure we’d see the money again, but for them to recover £15,000 so quickly was really something.”

Deborah Ryan, Director, The Ryan Partnership

Just some of our clients

  • Construction Recruitment Services
  • Smith & Williamson
  • Santander Corporate & Commercial
  • Kreston Reeves
  • PNC Business Credit
  • Leonard Curtis
  • BNP Paribas
  • FRP Advisory
  • Barclays
  • Close Brothers Invoice Finance
  • Midland Rock
  • NatWest
  • Wupwoo
  • Leumi ABL
  • Kroll
  • Harrisons Business Recovery
  • Quantuma
  • Custom Glass
  • SER Contractor
  • Wote Street People
  • Mazars
  • Eazipay

Authorised and Regulated by the Financial Conduct Authority