How do debt collection agencies work?
Depending on which debt collection agency you choose, the debt recovery process they adopt can vary greatly.
While some adopt a hard-line approach and believe the legal route represents the best way to secure payment from customers, others prefer a subtler, pre-legal strategy.
At Hilton-Baird, we are very much advocates of the latter approach. We believe that polite and professional mediation offers the greatest chance of bringing a successful conclusion to often complex cases, additionally enabling us to preserve customer relations and not burn any bridges that the legal route often does.
While we use technology and letters to support our pre-legal collection activity, we firmly believe that we are successful because we spend the maximum amount of time contacting your customers by phone.