Persistence and perseverance
Read how our team recently collected the final payment from one debtor – almost EIGHT YEARS after the first payment was made.
Since we were established in 2001, we have helped businesses with a wide range of debt recovery and credit control requirements and possess the expertise and track record that are critical to delivering results for our clients.
Here are some of our most recent success stories. Scroll down to view our case studies by sector or service:
Read how our team recently collected the final payment from one debtor – almost EIGHT YEARS after the first payment was made.
Chasing payment from one particular customer was taking up valuable time for forward-thinking business solutions company, Wupwoo Limited.
Our debt collection team has helped a PR agency recover more than £6,000 in overdue and disputed invoices from a particularly difficult customer.
Hilton-Baird Collection Services has successfully recovered £12,153 only seven days after being instructed by a UK brewery.
For one cardboard box manufacturer, an overdue payment of over £10,000 was becoming the unceasing headache no company wants to deal with.
We have successfully recovered almost £11,000 in overdue invoices on behalf of a supplier of marble, granite and quartz.
See how our receivables management service helped a leading supplier of school uniform improve their credit control performance to set them up for success.
See how we helped this Polish private jet airline recover payment from a valued customer without damaging their relationship.
Read why this recruitment agency now has a debt collection agency they can depend on when their customers fail to pay their invoices on time.
Whilst all businesses strive for fast growth and success, the reality is that this often brings its own challenges. Our client, aware of the importance of credit control for his newly acquired business, enlisted Hilton-Baird to take control of the process from invoice to payment.
With a customer avoiding all phone calls, and a quick web search revealing they already had a CCJ, our client decided it was time to call in the experts.
Sometimes the hardest part of getting an invoice to be paid is simply making the customer acknowledge the debt. See how we can help in these circumstances.
Chasing late payment can be time consuming but at Hilton-Baird we’re skilled in recovering debt quickly and this experience helped our client get paid.
Once an invoice exceeds terms it can be difficult to decide what to do next. But at Hilton-Baird we use our expertise to guide businesses through the process.
Using our debt collection expertise enabled our client to focus on fulfilling customer orders without having to worry about chasing overdue payments.
With the debtor facing CCJs and winding-up petitions, our team used all its experience to bring a successful conclusion to this difficult case.
See how we helped our client secure payment in full plus statutory interest, compensation and court fees when they encountered a difficult customer.
When a jewellery wholesalers encountered a difficult customer that was ignoring their collection efforts, Hilton-Baird was on hand to help deliver a positive outcome.
Take a look at how our confidential credit control service has helped our client to improve their cash flow by reducing their overall debtor days by 24%.
Read about how we collected more than £10,000 on behalf of an international retail giant to bring a successful conclusion to difficult circumstances.
We were instructed by a chartered surveyor to recover an unpaid invoice of £17,000. After explaining why the client was liable, they had no hesitation paying.
Not all businesses require fully outsourced credit control but being able to turn to a trusted debt collection agency can help – as iQ Group found out.
Our client had tried everything to recover an unpaid invoice, including a CCJ. Unable to get results, he contacted Hilton-Baird and we collected the debt.
Late payment excuses can be frustrating, but at Hilton-Baird we’ve heard them all and this knowledge helped our client, Cryer & Stott Cheesemongers, get paid.
Hilton-Baird quickly collected three invoices in quick succession on behalf of Harveys of Oldham, a manufacturer and supplier of clothing.
The strategy developed by the team at Hilton-Baird Collection Services proved to be a nudge in the right direction for ADEC Marine Ltd, a supplier of marine safety equipment.
Ben Cooper, Operations Director at New Guard Coatings, gives his account of how we helped after a customer owing more than £3,000 disappeared.
Plastic Plus Ltd found out just how effective third party involvement can be when attempting to collect an unpaid debt. See how we helped them get paid.
The Ryan Partnership was left with little option but to seek the help of Hilton-Baird after a customer avoided their attempts to collect a £20,000 debt.
With their customer avoiding payment as well as most forms of communication, SMC Safety Solutions turned to Hilton-Baird to recover their outstanding invoice.
Hilton-Baird successfully recovered an unpaid debt of £11,000 on behalf of SG Heating & Plumbing after the customer refused to pay due to a dispute.
Our collections team recovered £6,000 that was more than a year old on behalf of Protan (UK), a multi-million pound supplier of single ply roofing systems.
Hilton-Baird Collection Services successfully recovered an unpaid invoice in full, plus statutory interest, on behalf of Radio Taxis. See how we helped.
Southampton-based manufacturer, Shore Cast Solent, engaged our services when a customer was proving elusive when it came to payment.
Utilising the specialist services of a debt collection agency can improve the chances of recovering monies owed, an opportunity Kraft & Bauer didn’t pass up.
Ship-Elec (Electrical Wholesalers) Ltd became Hilton-Baird Collection Services’ 200th client when they instructed us to recover an invoice valued at £11,000.
There are occasions the legal process is the only option to resolve disputes and encourage a customer to pay, a scenario which arose in this challenging case.
After a CCJ obtained against a customer had no effect whatsoever, Streamline Taxis approached Hilton-Baird to recover the sum on a success-only basis.
Despite appearing to be the most forceful, taking the legal route to recover a bad debt doesn’t always turn out to be the most successful. See how we can help.
Hilton-Baird maintains regular contact with our clients, keeping them informed throughout the entire debt collection process as to the progress we’re making.
Specialist debt collection agencies are so valuable at assuming the burden of particularly overdue debts by employing a success-only pricing structure.
Hilton-Baird prides itself on providing the best possible service and exhausting all available avenues in order to recover a debt. See how we helped this removal company.
Inside Time has secured an arrangement with Hilton-Baird whereby they instruct us to collect any debt that exceeds 90 days on a success-only basis.
The importance of recouping the time and resource required to win new business is often overlooked when deciding whether to outsource your credit control.
Due to the downturn and extensive challenges it has brought, business owners have been faced with a juggling act in order to keep their business growing.
Such are the trading conditions at present that customers with a track record of paying on time could be susceptible to falling foul of the economic climate.
After their client’s continued false promises that payment was just around the corner, Sweet TV instructed Hilton-Baird to recover a debt of £8,500.
Hilton-Baird moved swiftly to recover £3,000 across several invoices as our client’s concerns grew over the financial security of its late paying customer.
When endless phone calls and emails go unanswered, the sheer presence of a debt collection agency is often suffice to persuade the customer to pay up.
It is tempting to take the legal route once an invoice exceeds terms but, despite appearing to be the firmest approach, even this tactic sometimes falls short.
We’ve all heard the raft of late payment excuses, but what do you do when the money continually doesn’t materialise? DCAs excel at recovering what you’re owed.
Hilton-Baird Collection Services has provided a multifaceted service, incorporating pre-insolvency planning, ledger monitoring and debt recovery, to support the Insolvency Practitioner and asset based lender both before and after their client entered administration.
Hilton-Baird was engaged by SQ Computer Personnel to assist with the recovery of their oldest debts, those that require the most care, time and expertise.
Hilton-Baird called on all its expertise and multilingual prowess to successfully recover the outstanding debts of a London-based publisher.
Hilton-Baird Collection Services has successfully recovered £3.3 million after an FCA-regulated sub-prime car finance company entered administration.
Language barriers can lead to delays to the recovery of debt in today’s globalised world, but our team’s multilingual capabilities keep us on the front foot.
Hilton-Baird Collection Services has successfully recovered almost £2.5 million on behalf of an invoice finance company after their client entered administration.
Hilton-Baird’s experienced team has successfully recovered its client’s lending, despite the debt being highly contractual in nature.
Our collections experts have recovered the position of an asset based lender despite numerous challenges, particularly regarding paperwork and proof of debt.
Hilton-Baird Collection Services has successfully recovered the position of an asset based lender after their client in the fresh foods sector slipped into administration.
When a supplier of security guards went into administration, Hilton-Baird was engaged by the invoice financier to assist with what initially appeared to be a straightforward recovery.
Read how our receivables management service gave an invoice financier the confidence to continue funding their client whilst giving them a platform to thrive.
We successfully collected 91% of an £835,000 sales ledger on behalf of a major high street bank when an industrial fasteners supplier entered administration.
Hilton-Baird responded quickly in order to deliver an outstanding result when instructed by an IP to recover a sales ledger of more than £750,000.
Hilton-Baird was instructed by an insolvency practitioner to recover the sales ledger of an environmental services company which had just entered administration. After overcoming several hurdles along the way, we produced an excellent result in exceptionally challenging circumstances.
When Hilton-Baird Collection Services was instructed by a leading bank to recover a ledger valued at £250,000, at first glance there didn’t appear to be anything out of the ordinary. Behind the scenes however, this collect out was about to become much more complicated.
Hilton-Baird Collection Services was recently instructed by a business recovery specialist to recover the ledger of a high profile case. By getting on site quickly, we were able to gather the necessary documentation to support the ledger and commence the collections process.
Collecting monies due once a company has ceased trading always proves more challenging, but when the products supplied have a warranty in place, this can become even more difficult. However, Hilton-Baird worked with the funder and its client to ensure a successful conclusion.
Sectors such as the fresh food industry naturally pose more of a challenge to a commercial debt collection agency than others, but Hilton-Baird’s award-winning approach allowed us to liaise with our client’s customers and implement suitable payment plans that resulted in the full ledger being collected.
Though the debt collection process typically has several hurdles that must be overcome, there are always some cases that throw up more obstacles than most. One client in particular had recently entered administration but, without access to project sign offs and other essential paperwork, our expert team has fully exceeded expectations.
Particularly when cash is tight, business owners will always be looking for excuses not to pay. From the point of view of a commercial debt collection agency, purchase order numbers are vital when chasing customers for payment, so Hilton-Baird ensures it has everything at its disposal in order to maximise the recovery.
Authorised and Regulated by the Financial Conduct Authority