Making the most of your options – Protan (UK)
When a customer refuses to pay despite your best efforts, it can be difficult to identify the best course of action to take next.
The time invested into the collections process can further lead to attention being diverted away from sometimes more pressing invoices, meaning that one non-payment often sparks a chain reaction with long-lasting consequences.
The resource of a specialist debt collection agency such as Hilton-Baird can help on both fronts. Not only do we remove the burden from your business to manage the collections process, but our exhaustive approach leaves no stone unturned in pursuit of payment.
Protan (UK), a multi-million pound supplier of single ply roofing systems, contacted our team having failed to recover a sizeable debt that was more than a year old. Financial Controller, Nicky Carmichael, explains: “Given the size of the invoice we weren’t prepared to give up on its collection, but we were running out of options. That’s where Hilton-Baird stepped in.”
Our team quickly set about formulating a strategy to recover the invoice. After confirming the debtor’s status and address, a combination of phone calls, emails and letters were used to attempt to recover the outstanding funds – all of which were ignored.
With resolution remaining unlikely with this approach, the team therefore suggested legal action and worked closely with Protan (UK) to get the process underway. This led to a County Court Judgment being granted against the customer, which was then passed for enforcement.
The result was that payment was soon received in full, in addition to the statutory late payment interest that had accrued in that time, meaning the client received an overall amount that exceeded their expectations.
Nicky Carmichael continued: “I was very impressed with the way Hilton-Baird operated, working quickly to obtain all the information and begin collections proceedings.
“It was fantastic to receive the full payment and brought to an end a long process that had left us very tired and frustrated. The team’s efforts are greatly appreciated.”
For more information on Protan (UK), visit www.protan.co.uk.