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Success Stories

A More Personal Touch

A more personal touch – Tangram Consulting

After failing to collect a debt in-house many companies choose the legal route to recover their outstanding invoices, but this isn’t always successful.

Although it seems like a firm way to deal with an evasive customer, a County Court Judgment (CCJ) is often difficult to enforce, which is something our client soon found out.

Training provider Tangram Consulting was owed over £2,500 for training expenses. And when their calls and emails were met with attempts to dodge paying the debt they decided to take legal action.

The company director, Rick Harrison, successfully obtained a CCJ against the customer, which he hoped would be enough to ensure payment, but unfortunately this too failed to get the customer to pay.

Having almost given up hope of ever seeing his money the client decided to get in touch with Hilton-Baird.

With legal action involved in Scotland and England and the client moving to Germany, the case was quite unusual. But after assessing the situation and identifying the most appropriate strategy, our team quickly got to work and were able to help the client get his payment in full.

Tangram Consulting’s director, Rick Harrison, said: “I had basically written off the money. But after talking to Hilton-Baird I was more confident that I would get my money back and I did.

“I had tried to pursue the debtor through the small claims court but the judgment didn’t guarantee I’d get my money back.

“I had tried phone calls, writing and emailing them – all of which were easy to avoid and dodge. And not being local to the debtor I wasn’t able to talk face to face. So even though I had a CCJ in place my efforts weren’t giving me the results I wanted.

“My case was managed very effectively and efficiently and I have really appreciated the knowledge and guidance Hilton-Baird gave me to help unravel the complexities of the legal processes involved.

“I must also note that on each contact Marc was up to date with my case and worked hard to answer questions I had as they arose, going out of his way to find information to enable me to make informed decisions about what to do next.

“I have already made recommendations to my business contacts should they ever find themselves in a similar situation.”

If like Tangram Consulting you’re tired of waiting to get paid, look no further. Contact our team today to find out how our award-winning services can help you, or get a quick quote to find out what we’d charge should we successfully recover your unpaid invoices.

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